Email Delivery

Coachbox sends emails for notifications, password resets, and other alerts. In some cases, email delivery for your account may be disabled.

Why are my emails disabled?

Email delivery is automatically disabled when:

Emails cannot be delivered: your email address no longer exists, your mailbox is full, or your email provider permanently rejects messages
You reported an email as spam: if you mark a Coachbox email as spam, we disable all emails to that address

This protects our email reputation, ensuring that other users continue to receive their emails.

How do I know if my emails are disabled?

On your profile page (below your email address), a warning will appear: "Emails are disabled". This warning is only visible when email delivery for your account has been disabled.

How do I re-enable emails?

Step 1 — Check your email address

Make sure the email address on your profile is correct and active. If your email address has changed, update it first.

Step 2 — Request a verification code

Go to your profile page
Click Re-enable in the warning below your email address
A 6-digit verification code will be sent to your email address

Step 3 — Enter the code

Enter the verification code in the input field
Click Verify
Email delivery is now active again for your account

Good to know

The verification code is valid for 15 minutes. Request a new code if it has expired.
If you don't receive the verification email, check your spam or junk folder. If the email is not there either, there may be an issue with your email address: contact support@coachbox.app.
After re-enabling, you will receive all notifications for which your notification settings are enabled.