Pricing & Billing

Coachbox uses a credit-based system for managing athlete connections. This page explains how licenses, credits, and billing work.

Still working with credits and licenses today? See further down for how the move to the new subscription model works.

Which plan do I need?

Coachbox has separate plans for coaches and for individual athletes.

Base, Build, Peak, Prime: for coaches working with athletes. See pricing and details on the coach plan page.
Solo: for individual athletes who plan and track their own training. See pricing and details on the athlete plan page.

As a coach on Base or higher, planning your own training is already included in your coach account, so you don't need a separate Solo subscription for yourself.

Base, Build, Peak and Prime differ in the number of active athletes included (athletes you plan workouts for). The software page has a slider: set it to your number of athletes and it instantly shows the most cost-effective plan with the exact price. If you have slightly more athletes than a plan includes, those extra athletes are billed as an add-on. Extra coaches on your team are free.

Your coach license

Your license status is shown on the Account tab under your profile.

Account page with license and credits overview It displays:

License type — Your current plan (trial, free, or paid)
Start date — When your license started
End date — When your license expires (or "Never" for ongoing licenses)
Days remaining — How many days are left on your current license

To renew or purchase a license, click Renew now or Buy license.

Credits

Credits are used to connect athletes to your coaching account. You can view your current credit balance on the Account tab.

To purchase credits:

Go to Account tab
Click Buy credits
Select a credit package — larger packages offer higher discounts
Enter your billing information (or use your saved details)
Review your order and click Pay now

Credits remain valid indefinitely once purchased.

Purchasing a license

Go to Account tab
Click Buy license or Renew now
Select which coaches need a license
Enter billing information
Review and pay

Payment

Payments are processed securely via Stripe. You will be redirected to a secure payment page to complete your purchase. After payment, you will be returned to Coachbox with a confirmation.

Can I be invoiced without VAT as an EU business?

Yes. If you have a valid EU VAT number (registered in VIES), you can use the EU reverse charge mechanism. You set this up during checkout, there's nothing to send us beforehand:

Start your purchase, you'll be redirected to the secure Stripe payment page.
Tick the I'm purchasing as a business option.
Fill in your company address and EU VAT number.

Based on your address and VAT number, the system validates your VAT number automatically and applies the reverse charge where applicable, so your invoice is issued without VAT.

Invoices

You can find all your invoices on the Subscription page:

Click your profile picture in the top right corner
Go to Subscription
Scroll to the Invoices section and click View invoice to download the PDF

Unpaid invoices show a Pay now button to complete the payment.

Older one-off orders from before the switch to subscription billing are on the same page under Archived invoices. Is your team still on the old credit and license system and you don't see a Subscription page yet? Then you'll find your invoices on the Orders tab.

When will I receive my invoice via Peppol?

If your business has a registered Peppol address, we automatically send the invoice to your Peppol inbox about 7 days after your order. Peppol delivery is currently only available for Belgian businesses.

Not using Peppol? No problem: you can download every invoice at any time from the Subscription page.

Moving to the new subscription model

We're simplifying Coachbox licenses! We're moving from the current setup with separate coach licenses and credits to a single monthly subscription based on the number of active athletes. Every team with an old license can switch now.

Important: if you have an old license, make your choice by 15 June 2026.

What's changing?

Active athletes instead of credits: you pay for athletes you actually plan workouts for. Athletes without any scheduled workout don't count.
Extra coaches included for free: you only pay for the active athletes on your team. Adding extra coaches to the same team is free.
More payment methods: Bancontact, credit card, bank transfer, and iDeal.

What happens to my current credits and license?

Nothing is lost. When your team switches over to the new model, your remaining coach license and unused credits are automatically applied as starting credit on the new subscription.

Should I wait before buying credits or a license?

No. You can keep buying credits or a license today to continue working as usual. Whatever you've purchased will simply be carried over as a discount when your team moves to the new model.

When can I switch over?

Now. If you have an old license, you can switch to the new subscription right away from your account settings. Have a question or need a hand? Send a message to support@coachbox.app.

Good to know

Prices shown during purchase are exclusive of VAT. The final amount including VAT is shown on the order overview before payment.
If your team uses manual invoicing, the credits section will show a message to contact support instead of the purchase button.
The Credit Log tab (visible to team admins) shows a detailed history of all credit additions and deductions.

Peppol invoice appears unpaid or shows extra charges

Did you receive a Peppol invoice you've already paid, or one showing additional charges (interest or reminder fees)? This happens because your accounting software imports the invoice as a new document without correctly syncing the payment status.

How to verify the payment status?

Open the PDF attached to the Peppol invoice. If the invoice has been paid, this is clearly indicated on the PDF.
You can also check the status in the Invoices section on the Subscription page (see above). If there is no Pay now button next to it, the invoice is paid.

If both sources confirm the invoice is paid, no action is needed: you have no outstanding balance with Coachbox. Still unsure? Contact support and we'll look into it with you.

Why doesn't my accounting software recognize the payment?

Coachbox sends invoices in compliance with the official Peppol BIS 3.0 / EN16931 standard. The payment status is correctly conveyed through the dedicated UBL fields:

cbc:PrepaidAmount (BT-113): amount already paid
cbc:PayableAmount (BT-115): amount still due

For a paid invoice, PayableAmount is set to 0.00 and PrepaidAmount reflects the full total. However, not every accounting package reads these fields correctly: some only look at the invoice total and ignore the prepaid amount, causing the invoice to be booked as outstanding. This is a known interoperability issue with Peppol that falls outside our control.

The good news: every Peppol delivery also includes a PDF version of the invoice. The payment status is always clearly indicated on the PDF, regardless of how your software interprets the XML fields. The PDF remains the most reliable source to manually verify whether an invoice has been paid. Encountering this often? Contact your software vendor or accountant.