Pricing & Billing
Coachbox uses a credit-based system for managing athlete connections. This page explains how licenses, credits, and billing work.
Still working with credits and licenses today? See further down for how the move to the new subscription model works.
Which plan do I need?
Coachbox has separate plans for coaches and for individual athletes.
- Base, Build, Peak, Prime: for coaches working with athletes. See pricing and details on the coach plan page.
- Solo: for individual athletes who plan and track their own training. See pricing and details on the athlete plan page.
As a coach on Base or higher, planning your own training is already included in your coach account, so you don't need a separate Solo subscription for yourself.
Your coach license
Your license status is shown on the Account tab under your profile.
It displays:
- License type — Your current plan (trial, free, or paid)
- Start date — When your license started
- End date — When your license expires (or "Never" for ongoing licenses)
- Days remaining — How many days are left on your current license
To renew or purchase a license, click Renew now or Buy license.
Credits
Credits are used to connect athletes to your coaching account. You can view your current credit balance on the Account tab.
To purchase credits:
- Go to Account tab
- Click Buy credits
- Select a credit package — larger packages offer higher discounts
- Enter your billing information (or use your saved details)
- Review your order and click Pay now
Credits remain valid indefinitely once purchased.
Purchasing a license
- Go to Account tab
- Click Buy license or Renew now
- Select which coaches need a license
- Enter billing information
- Review and pay
Payment
Payments are processed securely via Stripe. You will be redirected to a secure payment page to complete your purchase. After payment, you will be returned to Coachbox with a confirmation.
Invoices
All your invoices are available on the My plan page and the Orders tab:
- Click your profile picture in the top right corner
- Go to My plan or the Orders tab
- Click View invoice to download the PDF
Unpaid orders show a Pay now button to complete the payment.
When will I receive my invoice via Peppol?
If your business has a registered Peppol address, we automatically send the invoice to your Peppol inbox about 7 days after your order. Peppol delivery is currently only available for Belgian businesses.
Not using Peppol? No problem: you can download every invoice at any time from the My plan page.
Moving to the new subscription model
We're simplifying Coachbox billing. Over time we'll move from the current setup with separate coach licenses and credits to a single monthly subscription based on the number of active athletes.
What's changing?
- Active athletes instead of credits: you pay for athletes you actually plan workouts for. Athletes without any scheduled workout don't count.
- Extra coaches included for free: you only pay for the active athletes on your team. Adding extra coaches to the same team is free.
- More payment methods: Bancontact, credit card, bank transfer, and iDeal.
What happens to my current credits and license?
Nothing is lost. When your team switches over to the new model, your remaining coach license and unused credits are automatically applied as starting credit on the new subscription.
Should I wait before buying credits or a license?
No. You can keep buying credits or a license today to continue working as usual. Whatever you've purchased will simply be carried over as a discount when your team moves to the new model.
When does my team switch over?
We're rolling out the new model in phases. You don't need to do anything yourself: as soon as your team's turn comes up, we'll let you know and you can switch from your account settings. Want to move over earlier? Send a message to support@coachbox.app and we'll get it set up for you.
Good to know
- Prices shown during purchase are exclusive of VAT. The final amount including VAT is shown on the order overview before payment.
- EU VAT numbers are validated automatically during checkout.
- If your team uses manual invoicing, the credits section will show a message to contact support instead of the purchase button.
- The Credit Log tab (visible to team admins) shows a detailed history of all credit additions and deductions.
Peppol invoice appears unpaid or shows extra charges
Did you receive a Peppol invoice you've already paid, or one showing additional charges (interest or reminder fees)? This happens because your accounting software imports the invoice as a new document without correctly syncing the payment status.
How to verify the payment status?
- Open the PDF attached to the Peppol invoice. If the invoice has been paid, this is clearly indicated on the PDF.
- You can also check the status on the Orders tab in Coachbox (see above). If there is no Pay now button next to the order, the invoice is paid.
If both sources confirm the invoice is paid, no action is needed: you have no outstanding balance with Coachbox. Still unsure? Contact support and we'll look into it with you.
Why doesn't my accounting software recognize the payment?
Coachbox sends invoices in compliance with the official Peppol BIS 3.0 / EN16931 standard. The payment status is correctly conveyed through the dedicated UBL fields:
cbc:PrepaidAmount(BT-113): amount already paidcbc:PayableAmount(BT-115): amount still due
For a paid invoice, PayableAmount is set to 0.00 and PrepaidAmount reflects the full total. However, not every accounting package reads these fields correctly: some only look at the invoice total and ignore the prepaid amount, causing the invoice to be booked as outstanding. This is a known interoperability issue with Peppol that falls outside our control.
The good news: every Peppol delivery also includes a PDF version of the invoice. The payment status is always clearly indicated on the PDF, regardless of how your software interprets the XML fields. The PDF remains the most reliable source to manually verify whether an invoice has been paid. Encountering this often? Contact your software vendor or accountant.