Athletes
Invitation email not received
Did your athlete not receive the invitation email after being added? Here are the most common causes and solutions.
Check the email address
Verify that the athlete's email address was entered correctly. A typo is easy to miss. You can check the address via the athlete's profile.
Check the spam folder
Ask your athlete to check their spam or junk mail folder. Invitation emails sometimes end up there, depending on the email provider.
Resend the invitation
You can resend the invitation email:
- Open the athlete picker
- Click the three dots next to the athlete
- Choose "Show profile"
- Click "Resend invitation"
⚠️ This option is only visible for athletes who have not yet accepted their invitation.
Still not working?
Contact support and include the athlete's email address. We will look into it on our end.