Apple Watch
Apple Watch workouts reach Coachbox through the Coachbox iOS app, not the web. The connection runs over Apple Health and is one-way: workouts you record on your Apple Watch are pulled in, but pushing planned trainings from Coachbox to your watch is not possible.
Before you start
- The connection works on iPhone only. Apple Health does not exist on Android, so you will not see this option there.
- Install the Coachbox iOS app and log in with your Coachbox account.
- Make sure your Apple Watch actually writes your workouts to the Apple Health app. The watch's built-in Workout app does this by default.
Connecting Apple Health in the app
- Open the Coachbox app and tap the More tab at the bottom.
- Tap Synchronisation.
- Tap the Apple Health row (Manage your Apple Health and Apple Watch sync).
- Turn on the Apple Health sync toggle.
- iOS now shows a screen with the data Coachbox wants to read. Enable all categories (especially Workouts) and tap Allow.
- Your Apple Watch workouts from the past year appear in the list.
- Tap the Sync button on each workout you want to transfer. The workout then lands in your Coachbox calendar.
Workouts are not transferred automatically today: they show up in the list in the app, but you pull each one in yourself with the Sync button.
Only workouts recorded with the Apple Watch are included. Activities logged by other apps or by your iPhone itself are filtered out on purpose.
Getting notified about a new workout
Below the sync toggle sits Notify me about new workouts. When it is on, you get a notification as soon as a new Apple Watch workout is waiting. Tapping the notification opens the app straight on this screen, so all that is left to do is tap Sync.
This setting turns on automatically once Apple Health sync is active and you have allowed notifications for Coachbox. Have you not allowed notifications yet? Then iOS asks for permission the moment you flip the switch yourself. If you decline, turn notifications for Coachbox back on later via Settings → Notifications → Coachbox.
Worth knowing:
- You are only notified about workouts recorded after the setting was turned on, never about older workouts that are still waiting to sync.
- The notification does not arrive the moment you finish training. Your Apple Watch has to send the workout to your iPhone first; once that happens the notification usually follows quickly, though iOS may delay it.
- If several workouts are waiting, you get one notification with the count instead of a string of separate ones.
- If you force-quit the app (swiped away in the app switcher) or Low Power Mode is on, iOS sends no notification until you open the app again.
- Once you sync a workout, the notification disappears or its count corrects itself.
Common reasons it does not work
Permissions not (fully) granted
This is the most common cause. If you tap Don't Allow in step 5, or you do not enable every category, Coachbox receives no workouts. iOS also shows this screen only once. To enable it again:
- Open the Settings app on the iPhone.
- Go to Privacy & Security → Health → Coachbox.
- Turn on the toggle for Workouts (and any other data you want to sync).
Wrong device or Apple Health disabled
If the app says Apple Health is not available, you are on an Android device or Health is blocked (for example by Screen Time restrictions or a work management profile).
The workout was not in Apple Health
Coachbox can only pull in what is in the Health app. Check that the workout is visible there. Workouts from before you connected are not imported retroactively.
The athlete is not logged in to the app
The connection happens per athlete, in the app, on their own phone. A coach cannot set this up centrally for their clients: each athlete goes through the steps above on their own iPhone.
No iPhone, or still missing a workout?
You can always add a workout manually by uploading the .fit or .tcx file via the Upload button on the calendar. See Importing workouts.
For the other connections, see Setting up synchronisation.