Setting up synchronisation

Coachbox syncs automatically with popular sports platforms. Once connected, your completed workouts are automatically sent to Coachbox.

Supported platforms

Connecting a platform

1. Click on your profile picture in the top right corner
2. Select Settings
3. Go to the Synchronisation tab
4. Find the desired platform under Non-active connections
5. Click Connect
6. You will be redirected to the platform (e.g. Garmin Connect) to log in and authorise Coachbox
7. After authorisation, you are redirected back to Coachbox and the platform appears under Active connections

Some platforms (such as Garmin Connect and Wahoo) allow you to import your recent workout history when connecting.

Apple Watch / Apple Health

Apple Watch workouts are synchronised via the Coachbox iOS app, not via the web platform. Install the Coachbox iOS app and follow the steps in the app to connect Apple Health.

This connection is one-way: workouts recorded on your Apple Watch are pulled into Coachbox via Apple Health. Pushing planned trainings from Coachbox back to your Apple Watch is not supported today.

Disconnecting a platform

1. Go to Settings → Synchronisation
2. Find the platform under Active connections
3. Click Disconnect

Choosing a metrics import source

If you have multiple platforms connected that support activity data, you can choose which platform to use as the source for your metrics (such as steps, sleep, etc.). You can set this at the bottom of the Synchronisation page under Choose the platform you want to use to import metrics.

Good to know

• Only new workouts are synchronised. Workouts completed before the moment of connecting are not automatically imported.
• If you disconnect and reconnect a platform, only workouts completed after reconnecting will be synchronised.
• Most platforms send workouts directly after completion to Coachbox via webhooks.
• You can always manually import workouts by uploading a .fit or .tcx file via the Upload button on the calendar.

What does not sync automatically?

Workouts from virtual platforms such as Zwift, Rouvy, MyWhoosh or TrainerRoad are not automatically forwarded to Coachbox, even if they end up in Garmin Connect via a third-party connection.

The reason: Garmin Connect and other connected platforms only forward workouts to Coachbox that were recorded with their own device or manually created in their own app. Activities that arrive via a third-party integration (e.g. a Zwift ride showing up in Garmin Connect) are filtered out and not passed along.

Workaround: download the .fit file from the source platform (e.g. Zwift → My Profile → Activities) and upload it via the Upload button on your calendar. See Importing workouts.

Troubleshooting

Workouts not coming through?

• Check if the connection is still active via Settings → Synchronisation
• Make sure the workout was completed after connecting
• Is the ride from a virtual platform (Zwift, Rouvy, …)? You need to upload it manually, see above.
• Try disconnecting and reconnecting the platform

Incorrect data or missing values?

• Check if your device is properly calibrated (e.g. power meter, heart rate monitor)
• Some data discrepancies may be caused by the source platform itself